Quality Policy

Our commitment to delivering internationally recognised, high-standard
training and consulting services that consistently meet learner and industry expectations.

“[Insert the organisation’s quality policy statement here — a concise
declaration of EDMITE Solutions’ commitment to quality in training delivery,
certification standards, and continuous improvement.]”

— [Name], [Title], EDMITE Solutions

Our Foundation

Quality Pillars

1

[Learner-Centred Delivery]

[Placeholder: Describe commitment to learner outcomes and experience — e.g., practical, industry-relevant curriculum tailored to real-world needs.]

2

[Accreditation Compliance]

[Placeholder: Commitment to meeting NEBOSH, IOSH, IIRSM, and other accreditation body requirements at all times.]

3

[Continuous Improvement]

[Placeholder: Ongoing review of curricula, delivery methods, and assessment processes based on learner feedback and industry changes.]

4

[Competent Trainers]

[Placeholder: Only qualified, industry-experienced trainers deliver our programmes; CPD requirements are enforced for all staff.]

5

[Resource Excellence]

[Placeholder: Investment in up-to-date learning materials, digital resources, and appropriate training environments.]

6

[Stakeholder Satisfaction]

[Placeholder: Regular collection and acting upon feedback from learners, employers, and accreditation bodies.]

01

Purpose & Scope

[Define the purpose of this Quality Policy — e.g., to establish the principles and framework by which EDMITE Solutions ensures the consistent quality of its training and consulting services.]

[Define scope — which services, locations, and personnel this policy applies to. Reference any relevant ISO standard if applicable, e.g., ISO 9001:2015.]

📋 This policy applies to all EDMITE Solutions staff, associate trainers, consultants, and any third parties delivering services on our behalf.

02

Quality Objectives

[List measurable quality objectives with KPIs. Fill in the table below with your actual targets.]

03

Responsibilities

[Describe who is responsible for implementing and maintaining quality standards within EDMITE Solutions.]

[Senior Management / Director]
  • [Approve and communicate the Quality Policy]
  • [Ensure adequate resources for quality management]
  • [Lead annual management review]
  • [Set quality objectives and targets]
[Quality / Compliance Manager]
  • [Maintain quality management documentation]
  • [Coordinate internal audits and reviews]
  • [Liaise with accreditation bodies]
  • [Report on quality metrics to management]
[Lead Trainers / Instructors]
  • [Deliver training to the required standard]
  • [Complete CPD requirements]
  • [Report concerns about course materials or delivery]
  • [Collect and submit learner feedback]
[All Staff]
  • [Adhere to this Quality Policy]
  • [Report quality issues or non-conformances]
  • [Participate in quality improvement initiatives]
  • [Maintain confidentiality of assessment materials]

04

Standards & Accreditations

[Reference the external standards and accreditation frameworks that EDMITE Solutions adheres to.]

  • [NEBOSH] — [National Examination Board in Occupational Safety and Health — IGC, IDip programmes]
  • [IOSH] — [Institution of Occupational Safety and Health — Level 3 programmes]
  • [IIRSM] — [International Institute of Risk and Safety Management — Level 6 programmes]
  • [EHSOG] — [Engineer Corporate Member accreditation]
  • [ISO 9001:2015] — [Quality Management System standard — if applicable]
  • [Other] — [Any additional bodies or standards applicable to EDMITE]

05

Monitoring & Review

[Describe how quality performance is monitored, measured, and reviewed.]

  • [Learner feedback collected at end of every programme]
  • [Trainer observations / peer reviews conducted [frequency]]
  • [Internal audit of assessment processes [frequency]]
  • [Annual management review of quality objectives and KPIs]
  • [Review of accreditation body inspection reports and feedback]
  • [Analysis of complaint and non-conformance data]
📊 Results of quality reviews are documented and shared with relevant staff. Corrective actions are tracked to completion.

06

Continuous Improvement

[Explain the organisation’s approach to continuous improvement — how findings from monitoring lead to tangible improvements.]

  • [Corrective Action Reports (CARs) raised for any non-conformance]
  • [Preventive Action process to address potential issues before they occur]
  • [Annual curriculum review against updated industry standards and regulations]
  • [Regular trainer upskilling and CPD programmes]
  • [Benchmarking against sector best practice and accreditation guidance]

07

Complaints & Feedback

[Reference the organisation’s Complaints and Appeals procedure here. This section should link to or summarise the process.]

  • [All complaints acknowledged within [X] working days]
  • [Full investigation and response within [X] working days]
  • [Right of appeal available to all learners]
  • [Complaint data reviewed quarterly for systemic issues]

For complaints relating to malpractice or maladministration, please refer to the Malpractice & Maladministration Policy.

08

Document Control

[State how this document is managed — version control, review schedule, approval authority, and where it is stored/communicated to staff.]

📄 This policy is reviewed annually or following any significant change in operations, accreditation requirements, or regulatory framework. The current version supersedes all previous versions.

Accreditations

Policy Authorization

[Authorised Signatory]

[Managing Director]

Date: _______________

[Compliance Manager]

[Quality & Compliance Manager]

Date: _______________

Document Reference

Ref: MMP-001 | Version: [X.X]

Date: _______________