Transparent, fair fee policies — designed to protect both our learners and our business.
All refund requests must be submitted in writing to support@edmite.com.
Your refund amount depends on how far in advance you cancel.
[This Refund & Cancellation Policy applies to all individuals and organisations that have enrolled in or paid for any training programme, workshop, or consulting service offered by EDMITE Solutions.]
📋 All refund requests must be made in writing to support@edmite.com with your booking reference.
[The following refund tiers apply to all standard classroom and scheduled training programmes.]
⚠️ Course fee does not include accreditation body exam fees — see Section 03 for exam fee policy.
Examination & registration fees paid to any awarding or accreditation body on your behalf are strictly non-refundable once submitted — this is a policy of the awarding body, not EDMITE Solutions.
● Exam fees are invoiced separately from course tuition fees
● EDMITE Solutions will clearly communicate the exam fee amount before enrolment
● If you withdraw before exam registration is submitted, the exam fee will not be charged
● Exam deferrals are subject to the awarding body’s own deferral policy & any applicable fee
● EDMITE Solutions is not liable for any exam fee once remitted to the awarding body
● Valid for 12 months from date of issue
● Can be applied to any EDMITE programme
● Non-transferable to third parties
● No cash value once issued
● One free transfer per booking (14+ days’ notice)
● Subsequent transfers: [fee] per request
● Subject to availability on requested date
● Must be used within 6 months of original date
💡 Course credit is our preferred resolution — it keeps your learning journey on track with no financial loss.
● Groups of [5+] learners are subject to a separate Corporate Booking Agreement
● Cancellation of a group booking within 14 days of start: 25% cancellation fee applies
● Individual learner substitutions within a group are permitted at no extra charge
● Corporate credits valid for [18] months and transferable within the same organisation
● Bespoke / in-training programmes: terms agreed in writing at point of contract
ℹ️ EDMITE Solutions reserves the right to cancel any programme with fewer than [minimum] enrolments.
● Once you have accessed any online course content, a cash refund cannot be issued
● A course credit may be granted within [5] days of access if less than [20%] of content viewed
● Pre-recorded course content is non-refundable once downloaded or streamed
● Live online sessions follow the same cancellation tiers as classroom programmes
[All refund requests must be submitted in writing. Our team will acknowledge your request promptly and guide you through the process.]
📄 This policy is reviewed annually or following any significant change in operations, accreditation requirements, or regulatory framework. The current version supersedes all previous versions.
Send request to support@edmite.com with booking ref
We confirm within 2 working days
Eligibility assessed against this policy within 5 working days
Outcome communicated in writing with reason if declined
Approved refunds processed within 7 working days
[If you believe you have been charged incorrectly, contact us within [14] days. We will investigate and respond within [5] working days. Chargebacks initiated without first contacting EDMITE Solutions may result in enrolment suspension.]
Contact our team — we aim to resolve all refund queries fairly and promptly.
+919037458809
support@edmite.com
39/2475-B1, Suite #J82, Kochi 682035
